Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Information' (PI) is being used online. PI is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website and TikTok integration services.

2.1 Personal Information

When visiting or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

2.2 TikTok Integration Data

When you connect your TikTok account to COLONYLive, we collect information necessary to provide our services:

• TikTok account information (username, profile details)
• Content and video data (with your explicit consent)
• Analytics and performance metrics
• Audience demographics and engagement data
• Publishing history and scheduling information

We only collect data that TikTok's API permits and that you explicitly authorize.

We collect information from you when you:

• Register on our site
• Subscribe to a newsletter
• Fill out a form
• Enter information on our site
• Connect your TikTok account to our services
• Use our TikTok integration features

We may use the information we collect from you in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
• To provide and maintain our TikTok integration services
• To analyze content performance and provide insights
• To send periodic emails regarding our products and services (you can unsubscribe at any time)
• To improve our website and services based on your feedback
• To respond to customer service requests and support needs

5.1 General Policy

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

5.2 TikTok Data Specifics

Data obtained through TikTok's API is handled with additional safeguards:

• We do not share TikTok-specific data with third parties without your explicit consent
• We comply with TikTok's Platform Policies regarding data sharing
• Any data sharing for analytics purposes is aggregated and anonymized

5.3 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of others.

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

When you disconnect your TikTok account from our services, we will delete your TikTok-specific data within 30 days, except for aggregated analytics data that cannot be traced back to individual users.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Help remember and process items in your shopping cart
• Understand and save user's preferences for future visits
• Compile aggregate data about site traffic and site interactions
• Provide better site experiences and tools in the future

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features will be disabled and some of our services may not function properly.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal information
• The right to rectify (correct) your personal information
• The right to erasure (to be forgotten)
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing
• Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact us using the information provided in the "Contacting Us" section.

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can remove such information from our systems.

Our TikTok integration services are not directed to children under 13, and we require all users to be at least 13 years old to use our services, in compliance with TikTok's policies.

COLONY LIVE SOUTH AFRICA (Pty) Ltd is based in South Africa. Your information may be processed in South Africa and other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information outside of South Africa, we implement appropriate safeguards to protect your information, such as standard contractual clauses or other mechanisms approved by applicable data protection laws.

We implement a variety of security measures to maintain the safety of your personal information:

• All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology
• We implement encryption for data at rest and in transit
• We regularly review our information collection, storage, and processing practices
• We restrict access to personal information to authorized employees, contractors, and agents who need to know that information to process it for us

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We will also provide notice through our services or by other means, to give you the opportunity to review the changes before they become effective.